Any question or hesitation? Please consider checking our FAQ page (frequently asked questions) or contact us directly, we’ll be glad to assist you!


 – Best price guaranteed (+15% on, Airbnb, Expedia…) and best cancellation conditions.

– Secure online booking and payment with real time availability.

– Direct processing without intermediaries: all revenues go to local owners.

– We will be glad to help you prepare your holiday on the Basque coast!

Due to the Coronavirus epidemic, upon reopening we will set up the following measures to guarantee your safety:

– Reinforced cleaning with daily disinfection and airing of bedrooms and common areas.

– Provision of soaps, hydroalcoholic gel and disinfectant in the bathrooms and in the kitchen.

– Physical distancing: maximum 6 people at the same table during breakfast.

– It is mandatory to wear a mask in common areas inside the hostel.

– Specific displays encouraging our guests to respect barrier gestures.

Wishing you all the best and good health in these troubled times and looking forward to seeing you (again) at Nami House!

Check-in & out

Check-in times: 2pm-7pm

In case you arrive outside of these hours, please contact us in advance so that we welcome you the best way.

Otherwise, an extra €10 fee will be requested.

Moreover, an extra 10€ fee will be requested in case of late check-in after 10pm.


Check-out: 10h30


Booking terms & conditions

Book on our website or by phone :


Direct booking on our website

We need a credit card number only for booking guarantee. If the credit card is invalid, your reservation will be automatically rejected.
The credit card used for booking will only be charged in case of late cancellation or no show (please check our Cancelation Policy bellow).

Payment will be made upon arrival at Nami House by cash or credit card.


The guest must be the owner of the credit card used to make the reservation.
Please note that if reservation is made by a third party, the guest will have to provide the following documents:

• an authorisation signed by the credit card owner
• a copy of the credit card
• a copy of the passport/ID of the credit card owner


You will receive an email from us confirming your reservation.


Other conditions

  • Nami House is not suitable for families with children.
  • Unaccompanied minors and animals are not accepted.
  • Booking requests for groups of more than 4 people will not be accepted. 

Booking at Nami House implies knowledge and acceptance of our Terms & Conditions of Sale.


Cancellation policy

You can cancel your reservation free of charge up to a certain time period before the check-in date:

  • up to 7 days before date of arrival during July & August.
  • up to 48h to your check-in date, between April & June and during September & October.

In case of cancellation within a shorter period or no-show at Nami House (in that last case, the reservation will be maintained only for the first night), the total cost of the stay will be due and charged on the credit card used for booking.

To cancel your reservation, please call us directly on +33 (0)5 40 48 02 82 every day between 10h-19h or send us an email at